We try hard to have a complete selection and great prices, but most importantly, we want you to be totally satisfied with your purchase.

Almost all of our items can be returned no questions asked. If you are purchasing climbing gear, please see below for our specific safety related return policies. To make a return, please include a copy of your receipt and a note on it what you would like us to do with your return (refund, exchange, etc.). Product must be returned in new condition with all the original packaging.

Unfortunately if products are returned used, damaged, or without their packaging we reserve the right to charge a restocking/refurbishment fee to make the product saleable again or, in rare cases refuse the return.

For footwear (including climbing shoes) we recommend wearing new shoes and boots around your house until you are sure the fit is correct as once shoes have been worn outside or show wear they will no longer be returnable.

When we receive your return we will refund your card for the cost of the products returned. If we have made an error in the shipment that requires a return or exchange we will also refund your freight.

Climbing equipment is a special situation. In order to protect the safety of all of our customers the sale of all technical climbing equipment is final. Please be sure of the items you are purchasing before submitting your order. This is especially true in the case of gifts. If there is any doubt, we recommend a gift certificate instead of specialized climbing equipment. This includes, but is not limited to, carabiners, protection, and ropes.

Helmets and harnesses may be exchanged for fit and sizing reasons only. They must be returned in new condition with all tags and packaging within 30 days of purchase. Thank you for your understanding in this, as we want to ensure everyone’s safety.

As always if you have any questions about a product or a return, please call to talk to one of our experienced staff!