Refund policy

It's important to us that you're 100% satisfied with your purchase. If you bought the wrong size, your gear doesn't work as expected, or you've just changed your mind, we'll do our best to make the situation right for you and get you outside with the right gear.

The Basics

Unused, unopened products with their original tags and proof of purchase can be returned up to 90 days from their purchase date for a full refund to your original form of payment.

Lightly-used new products with proof of purchase can be exchanged within 30 days for their full purchase price in store credit. Certain technical climbing items (harnesses, helmets, ropes, etc) may not be returned after use, to ensure safety of the end user.

Return Policy Exceptions:

  • All previously used products:
    • Consignment, Blemish, Demo, etc. products are not eligible for return—all sales are final. These products are offered at a significant discount!
  • Mounted Skis:
    • Skis that have been mounted but not used can be returned within 30 days for their full purchase price in store credit.
  • Damaged, dirty or excessively worn items:
    • If an item is damaged from misuse, dirty, or appears to be excessively worn, we reserve the right to not accept the return.

Refunds

In-Store and Online Refunds

In-store and online purchases will be refunded to your original form of payment.

  • We process mailed-in returns within one business day of receiving them. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
    • Please remember it can take some time for your bank or credit card company to process and post the refund too, including refunds done in-store.
  • Shipping fees for online purchases will not be included in your refund.
  • When shipping a return back to us, please do not attach shipping labels directly to the item or its retail box. If an item is shipped back to us unpackaged, a 10% restocking fee will be deducted from your refund.